Frequently Asked Questions

Eden Care helps UK families arrange later-life care in a calm Mediterranean coastal setting, with support from the first call through to arrival and ongoing family communication.

The first step is a short call. We'll understand the situation, answer the key questions, and confirm whether Eden Care is likely to be suitable.

Yes. After the initial call, families can meet us in Clapham as the next step.

We start with a short call. If Eden Care looks suitable, we talk through the care needs, practical steps, timing, travel, handover, and family communication. You'll know what happens next at each stage.

It depends on care needs, readiness to move, paperwork, and whether the person is certified fit to fly. Once we understand the situation, we'll give you a clear and realistic timeline.

Eden Care is for older adults who can no longer manage daily life safely on their own and now need regular care, supervision, and support with personal routines. It is designed for families looking for a calmer, more manageable alternative to a traditional UK care home.

Eden Care is not suitable for people who need specialist dementia or memory care, or for anyone who is not certified fit to fly.

No. Eden Care does not provide specialist dementia or memory support.

That's what the first call is for. You don't need to know everything before speaking to us. We'll ask the right questions and give you a clear view.

Support can include washing, dressing, toileting, mobility, meals, medication routines, supervision, companionship, and general day-to-day reassurance.

Daily life is built around routine, comfort, and calm: regular meals, rest, gentle activity, outdoor time, social contact, and support when needed.

Medication routines are managed carefully and consistently. Before any move, we discuss current medication, health conditions, and the level of support required.

Health needs are reviewed before any move. We look at existing conditions, medication, mobility, and general wellbeing, then confirm whether the setting can support those needs safely.

Care needs can change. We'll be clear from the start about what can be supported, what needs monitoring, and what would require a change in plan.

Meals are part of daily wellbeing. Preferences, dietary needs, appetite, and routine are discussed from the start, so food feels familiar, nourishing, and properly managed.

Families stay closely involved. You'll have a clear point of contact, regular updates, and a straightforward way to ask questions.

British residents have dedicated English-speaking carers, so day-to-day communication feels clear, familiar, and comfortable.

Yes. The resident will need to be accompanied to the care facility. A family member or trusted person can travel with them for the handover and, if needed, stay briefly before returning home. Families are welcome to visit afterwards with prior notice.

Costs start from £350 per week. The final amount depends on care needs and the agreed care plan. We'll explain the costs clearly before anything is agreed.

The cost typically includes accommodation, meals, day-to-day support, and the essentials that make life comfortable. There may be other practical costs depending on the individual situation. We'll explain the full picture clearly before anything is agreed.

Yes. Eden Care guides families through the whole process: planning, paperwork, timings, travel, handover, and ongoing communication.

No. We keep the process handled and organised. We'll guide the planning, paperwork, timings, move, and handover, so you know what needs to happen at each stage without having to chase every detail yourself.

Request a call. We'll understand the situation and explain the next step clearly.